• How can I view the users that are connected my wireless network?
    To be able to see clients which are connected via wifi and currently in the network go to:

    Wireless > Wireless Basic Settings > Click on "Show Active Clients"

  • How do I perform Port Triggering on the N600 Dualband Gigabit High-powered Wireless Router? (PID 10926)
    What will need to be done is to create a virtual server under the forwarding section in the settings.

    Use the "Internal Host IP address" of the device which requires the port to be forwarded.

    Select the internal port and the external port as the ports that are required to be opened up.

    Select "Add". Your rule will populate in the list below.

    From there, navigate to "port triggering" under "Forwarding".

    Select a Predefined trigger rule, insert your description,

    Insert for the trigger ports the ports required to be opened up.

    he first box is the starting port, and the last box is the ending port. If only one port is just going to be opened, for example port 560, select 560-560.

    Finally for the forward port enter in 560 to open the port externally. Click add.

    From there, ensure the lists have been populated, and then restart the router and the modem. You can use a tool such as http://www.yougetsignal.com/tools/open-ports/ to confirm whether the ports are open.

  • How do I setup my Network USB Print Server without using the included CD?
    If you purchased our USB Print Server, or have a unit, but do not have the ability to use the included CD, we have a few steps to set up the USB Server without using any additional downloads or CD installations. You can follow the steps outlined below to set up your Print Server on your computer and network. 

    1.) Install printer and drivers/software first using direct USB connection. Do not use server yet. Print a test page and (optionally) test scan/fax/etc. to make sure everything is functional.
    2.) Turn off printer.
    3.) Plug printer into server using USB cord. Plug server into router via Ethernet cord. Plug in power to server. Power on printer.
    4.) Now create TCP/IP port manually. Go to Control Panel > Devices and Printers.
    5.) Right click installed printer. Select Printer Properties.
    6.) Go to Ports tab. Click Add port.
    7.) Select Standard TCP/IP Port. Click New Port.
    8.) This opens the TCP/IP Printer Port Wizard.
    9.) Enter IP address (default IP address of server). (Optional and desirable step: Assign a static IP address to the print server. I used DHCP Reserve on the Router) the Port name can be changed. I used 'USB Server'. Click next.
    (Note that the IP address may be different depending on the DHCP range of the user’s network.  You can get the IP address of the server using the USB Network Server program, or by checking the users router configuration.)
    10.) Port detection will fail after about 30 seconds. Will need to manually enter port settings.
    11.) New window opens asking for more port information. Click the Custom Radio button and open the Settings window. Change Protocol to LPR enter Queue Name as LPR1 and check box for LPR Byte Counting Enabled. Select Ok.
    12.) Click Next, then Finish. A new TCP/IP port has now been created.
    13.) Close all windows except for Devices and Windows dialog box.

    14.) Right click on printer and select Printer Properties. Open Ports tab and change back to standard USB port (USB001 on my system). You will also see the Standard TCP/IP port you just created. It will be used in the next steps. Note that in this step you are leaving the standard USB connection printer in place in the event you ever need to remove the server and make direct USB connection again.
    15.) Click Add a Printer in the Devices and Printers window.

    16.) Select Add a Local Printer.
    17.) In the Use an Existing Port select the new TCP/IP port you just created (named USB Server in my example).
    18.) Select your manufacturer and printer model. Click Next.
    19.) Click Use the driver that is currently installed. Click Next. After a few seconds you will be given the option to print a test page and set the printer as default.

  • How would I set up Print Servers?
    For the print servers, to solve one person’s issue with the one of them, we would require having them check to see if they had a couple of services enabled. Specifically the services LPR and LPD.

    On windows vista and window 7 the feature can be found under the “Programs and Features” and under “Turn Windows features on and off.” In the new window under “Print Services” there are two boxes, check the boxes for LPD and LPR and allow Windows to do its thing if these boxes are not checked. After that has been completed then I had the client go through the setup that we now have for the print servers and that worked out for them.

    If you are using Windows XP those features can be found under “Add/Remove Programs” and then under Add/Remove Windows Components.” Find “Other network Files and Printer Services” and put a check mark in it. 

  • Need Information on our RAID NAS devices from RAIDON?

    Information on our Network Attached Storage devices can be found on this link: http://www.raidon.com.tw/RAIDON2013/RAIDON2014/support.html#en-support-safetank

  • What are the differences between RJ connectors?
    RJ45: 8P8C = 8 Position 8 Contact - used in Network Wiring
    RJ12: 6P6C = 6 Position 6 Conductor - used in System phones
    RJ11: 6P4C = 6 Position 4 Conductor - used for ADSL, telephone, and modem cables etc.
    RJ10 / RJ22: 4P4C = 4 Position 4 Conductor - used for Telephone Handset cables.

    Above is a list of some of the common connector types for terminating communication wires like your cat cable that you use for internet.  Each one is used for a different purpose and vary is size.

  • What can I do to troubleshoot an Ethernet Over Power Installation?
    If your Power over Ethernet adapters are not working, they may not be synchronizing correctly. Follow the steps outlined below to get the adapters to synchronize:

    1) Connect the receiver to any outlet close to the base, preferably within arms reach unless another person is available to assist with synchronization.  Then attach it to a device such as a PC or laptop to be able to verify the ethernet connection once synced.
    2) Have another person press the security button on the base while the security button on the receiver is pressed at the same time.
    3) Once the lights on both units flash and come back on simultaneously, press the security buttons again for 3 seconds as suggested in the setup instructions.
    4) Next, confirm the PC or laptop is connected to the internet.
    5) Shutdown the PC or laptop, disconnect the receiver, and unplug the unit from the wall.
    6) Take the receiver unit to the desired end location and plug it into the outlet (do not try to re-sync, just plug it in).
    7) Test and verify the connection is still established by using a PC or laptop to connect to the internet from the receiver unit in the new location. Once the connection is verified, you are synchronized and set up.

  • What is 568B and 568A?
    568B and 568A are wiring standards for RJ-45 cables.   568B is primarily used with networking and is most compatible with home equipment.  It is  recommended that you check your equipment before making the cable.

  • What is a fibre channel?
    A data transmission technology that allows high speed transfers at speeds of up to 1Gbps. A fibre channel is faster than other data transfer interfaces, such as SCSI or ATA. Fibre channel can use twisted pair, coaxial cable, or optical fibre as its cabling medium.

  • What is a network adapter?
    A network adapter is the device integrated in, installed in, or connected to a PC that provides connection to a network’s media.

  • What is a punch down?
    What is a punch down?

    A method for securing wire to a contact where the insulated wire is paced in a terminal groove and pushed down with a special tool. As the wire is seated, the terminal displaces the wire insulation to make an electrical connection.

  • What is the output power of the N600 Dualband Gigabit High-powered Wireless Router? (PID 10926)
    802.11b: 18.84 dBm
    802.11g: 20.83 dBm
    802.11n (20MHz): 21.52dBm
    802.11n (40MHz): 19.74 dBM